Effective date: 11 August 2026

1. Where we deliver

We deliver to addresses in the United Kingdom only. PO Boxes and BFPO addresses cannot be accepted at present.

2. How long delivery takes

Once your order is placed:

• Processing: 2–3 business days (Monday to Friday)
• Transit: 3–10 business days (Monday to Friday)
• Estimated total: 5–13 business days

These figures are estimates rather than guarantees. Courier delays, busy trading periods, and weather can occasionally push delivery outside this window.

3. Delivery cost

Delivery is free on every order within the United Kingdom. There is no minimum spend.

4. Order cut-off

Orders placed before 6 PM (GMT) on a business day usually begin processing the same day. Anything placed after that, or at a weekend or on a public holiday, starts processing on the next business day.

5. Tracking

You'll receive a dispatch confirmation email with tracking details once your order leaves us, so you can follow it through to delivery.

6. Import duties and taxes

Prices shown at checkout are the full amount payable. There is nothing further to pay on delivery — no customs charges, duties, or handling fees are passed on to you.

7. Damaged or missing parcels

If your parcel arrives damaged, or hasn't turned up within the estimated window, email info@avelissefashion.com with your order number. We'll raise an enquiry with the courier straight away.

Where an order fails to arrive, we'll either replace it or refund you in full.

8. Incorrect addresses

Please check your delivery address at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you to arrange redelivery. Orders that can't be redelivered will be refunded, less any courier costs incurred.

9. Questions

Email: info@avelissefashion.com

Phone: +44 7361 597592

Post: OS Marketing (trading as Avelisse Fashion), Hooikamp 33, 4143 VP Leerdam, Netherlands

Monday to Friday | 09:00 – 17:00 (GMT)

Saturday & Sunday | 10:00 – 16:00 (GMT)

We aim to respond within 24 hours.