Effective date: 11 August 2026

If an item isn't right, we'll sort it out. This policy explains how returns and refunds work.

Your 14-day cancellation right

Under the Consumer Contracts Regulations, you can cancel your order within 14 days of receiving it, for any reason, without giving one. You then have a further 14 days to send the item back. Where you cancel under this right, we refund the full purchase price along with the standard delivery cost paid on the original order. Return postage is yours to cover.

To cancel, email info@avelissefashion.com with your order number and let us know you're cancelling.

Our 30-day return window

Beyond the statutory right above, we accept returns for any reason within 30 days of delivery. Requests made after 30 days can't be accepted.

Starting a return

Email info@avelissefashion.com with your order number and the reason for the return before sending anything. We'll confirm the return address and what to do next. Items posted back without contacting us first can't be processed.

You can also call +44 7361 597592.

Monday to Friday | 09:00 – 17:00 (GMT)

Saturday & Sunday | 10:00 – 16:00 (GMT)

Return requests are answered within 24 hours.

Condition

Items need to be:

• Unworn and unwashed
• In original condition with all tags attached
• In their original packaging
• Sent with your order number or proof of purchase

Items that have been worn, altered, damaged after delivery, or returned without tags can't be accepted. You're welcome to try something on to check the fit — handling beyond what you'd do in a shop may reduce the refund amount.

Exchanges

We handle exchanges as a return plus a new order, since we don't reserve stock. Send the original item back, and once it's arrived and been checked, we'll place the new order for the size or item you want.

Refunds

We'll email you once your return has arrived and been inspected, confirming whether it's approved.

Approved refunds go to the original payment method within 7 business days. Your bank or card provider may take a few additional days to display it.

Return postage

For returns and exchanges by choice — change of mind, wrong size, and similar — return postage is at your cost. Use a tracked service and keep the receipt; we can't refund items that don't reach us.

Where an item arrived damaged, faulty, or incorrect, return postage is on us. See below.

Damaged, faulty, or incorrect items

Check your order when it arrives. If something is damaged, faulty, or not what you ordered, email a photo with your order number to info@avelissefashion.com and we'll put it right at no cost to you — replacement, or a full refund including original and return delivery costs.

This sits alongside your rights under the Consumer Rights Act 2015, which are not affected by anything in this policy.

Items we can't take back

• Gift cards
• Items marked Final Sale or Clearance at the time of purchase

Everything else can be returned under the terms above.

Contact

Email: info@avelissefashion.com

Phone: +44 7361 597592

Post: OS Marketing (trading as Avelisse Fashion), Hooikamp 33, 4143 VP Leerdam, Netherlands

Monday to Friday | 09:00 – 17:00 (GMT)

Saturday & Sunday | 10:00 – 16:00 (GMT)

We aim to respond within 24 hours.