Who we are

Avelisse Fashion opened in May 2026 as a women's clothing store selling to customers in the United Kingdom. The business is run from the Netherlands, and the UK is the only market we serve.

Dresses make up the core of our current range. We plan to broaden the catalogue into a wider selection of women's clothing as the store develops.

Company details

Avelisse Fashion trades online only — there is no shop to visit, and all orders go through this website.

Avelisse Fashion is a trading name of OS Marketing, registered at Hooikamp 33, 4143 VP Leerdam, Netherlands. KvK 92991599. VAT NL004991082B65.

Do you ship outside the UK?

No. We deliver to United Kingdom addresses only, and all prices are shown in GBP.

Getting in touch

Email info@avelissefashion.com or call +44 7361 597592.

Monday to Friday | 09:00 – 17:00 (GMT)

Saturday & Sunday | 10:00 – 16:00 (GMT)

Most messages are answered within 24 hours.

Placing an order

What happens after I order?

You'll receive a confirmation email shortly after checkout. If it hasn't arrived, check your spam folder — and if it's still missing, get in touch and we'll look into it.

Can I change my delivery address after checkout?

Let us know as soon as you can. Address changes are usually possible while the order is still with us, but not once it has been collected by the courier.

What if I want to cancel?

Cancellation requests need to reach us shortly after the order is placed. After dispatch, cancellation is no longer possible and the order would need to be returned under our Return & Refund Policy.

Do you supply retailers or wholesale buyers?

No. We sell to individual customers only.

Payment

Which payment methods can I use?

• Visa
• Mastercard
• Maestro
• Apple Pay
• Google Pay
• Shop Pay

All prices are listed in GBP.

Is checkout secure?

Yes. Our site uses an encrypted connection, and payments are handled by certified third-party providers. Your full card number is never visible to us and is not stored on our systems.

What customer information do you keep?

Your name, billing and delivery address, contact details, order history, and the last four digits of the card used. Nothing beyond that.

Shipping

Where do you deliver?

To addresses across the United Kingdom. We're unable to deliver to PO Boxes or BFPO addresses.

How long will my order take?

• Processing: 2–3 business days (Mon–Fri)
• Transit: 3–10 business days (Mon–Fri)
• Estimated total: 5–13 business days
• Order cut-off: 6 PM
• Time zone: (GMT) Greenwich Mean Time

These timeframes are estimates. Courier delays, busy periods, and weather can occasionally extend them.

Do you charge for delivery?

No. Delivery within the UK is free on all orders, with no minimum spend.

My order arrived damaged, or hasn't arrived

Email info@avelissefashion.com and we'll raise it with the courier.

Returns & refunds

How long do I have to return an item?

30 days from the day your order is delivered. Contact info@avelissefashion.com before returning anything, and we'll confirm the return address and what to do next.

What condition do returns need to be in?

Unworn and unwashed, with tags still attached, in the original packaging, and with your order number or receipt included. Returns sent without contacting us first, or showing signs of wear, cannot be accepted.

Can I exchange an item for another size?

We process this as a return followed by a new order — return the original item, and we'll arrange a fresh order in the size you need.

When will my refund be issued?

After your return arrives and has been checked, we'll confirm whether it has been approved. Approved refunds go back to the original payment method within 7 business days. Your bank may take additional time to display it.

I've received the wrong item, or it's faulty

Please check your order on arrival. If anything is damaged, incorrect, or not as described, email us a photo and we'll put it right.

Your data

How is my information used?

To process your order, take payment, arrange delivery, and answer your questions. We do not sell customer data, and we do not pass it to third parties for their own marketing.

What rights do I have?

You can ask for a copy of the information we hold about you, request corrections, or ask us to delete it. Email info@avelissefashion.com and we'll handle it.

Still have questions?

info@avelissefashion.com

Monday to Friday | 09:00 – 17:00 (GMT)

Saturday & Sunday | 10:00 – 16:00 (GMT)

We aim to reply to all enquiries within 24 hours.